What happens if I forgot my suite number when ordering with my U.S. address online?


By James Blackwood

updated about 1 month ago

Please immediately enter your package and tracking number in the Expected Package section of your account to help with locating. When there is no suite number on a package or if the name on the package does not match the suite, the package will be placed in the unclaimed packages account. We will take photos of the contents to help match the package to the owner and fill out the customs declaration form. Content Photos and Customs Declaration fees will be assessed to the package. If your package was delivered and has not been entered into your account within 1-4 business days, please contact us, providing the tracking number and any other additional information about your package to assist our investigation.

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