Package Receiving & Storage

Where you will find package and warehouse processing info

Will Forward.me open my package?

Yes. Forward.me opens every package when it arrives at our facility. Our trained login agents carefully review your purchases to ensure they were not broken during shipping and are legal for export...

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By James Blackwood

updated 7 months ago

What is dimensional (DIM) weight?

The DIM weight refers to the dimensions of the package and how they are used in the calculation of the weight of a package based on size rather than the measured "gross weight". To price...

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By James Blackwood

updated about 1 month ago

What is the processing time? Where is my package?

Many thousands of packages are delivered to our warehouse each day. Depending on the time of year, after a package arrives at the warehouse it can take up to 1-4 business days to appear in your...

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By James Blackwood

updated 28 days ago

What happens if I forgot my suite number when ordering with my U.S. address online?

Please immediately enter your package and tracking number in the Expected Package section of your account to help with locating. When there is no suite number on a package or if the name on the...

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By James Blackwood

updated about 1 month ago

Will you notify me after my package arrives to your warehouse?

We will email you once your package is checked in and entered into your account. Make sure to check your spam box if you don't receive an email. There will also be a notification within your...

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By James Blackwood

updated about 1 month ago

What do I do after my package is received into the warehouse?

After your package has been processed into our warehouse you need to click the inbox, select your package, create a new shipment. At this time, you may also make any special requests. Once the...

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By James Blackwood

updated 7 months ago

Are there any restrictions on items I can send through Forward.me?

Yes, please refer to our  Prohibited and Limited Items  list. Important Note:  This list is not comprehensive and that restrictions are constantly changing. We'll do our best to update this page as...

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By James Blackwood

updated about 1 month ago

Can I receive mail, magazines or catalogs?

Yes, you can receive mail to your Forward.me address. This service is available to only our VIP members.  Even if you are a VIP member, please contact us beforehand if you are going to receive a...

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By Jenna Williams

updated 28 days ago