Shipping, Tracking & Returns

Find out how to get updates on package tracking and delivery

Tracking Updates

How can I find my tracking number?

All of your packages processed by Forward.me can be found by clicking on the "Sent Packages" tab at the top of your account. Each package has a tracking number link which will open a new tab displaying all available tracking information for your...

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By James Blackwood

updated 7 months ago

Shipping

How is the shipping rate calculated?

The shipping rate for each parcel is calculated at mail out and is dependent on the destination, carrier selected, the weight of the package, dimensions of the box, and declared value. You can use our  Shipping Calculator  to estimate shipping...

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By James Blackwood

updated 7 months ago

Can I use my own shipping label or a personal shipper account?

We only accept prepaid labels for returns back to the seller. We do not allow shipments using personal shipper accounts, third party pickups, or the use of prepaid labels. Please view our  Shipping Calculator  for a full list of your shipping...

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By James Blackwood

updated 7 months ago

Can I provide Forward.me with a prepaid shipping label?

No, we do not accept prepaid shipping labels. The only exceptions are returns where the merchant provides Forward.me with a prepaid label.

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By James Blackwood

updated 7 months ago

Can I ship to another package forwarder?

No, unfortunately, this is a tactic commonly employed by criminals. In order to protect against fraud and illegal activity, Forward.me strictly prohibits the shipment of packages to other forwarders.

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By James Blackwood

updated 7 months ago

Can I ship lithium-ion batteries from USA?

Being able to ship lithium-ion batteries is dependent upon three things: 1) The type of battery (as shown below) 2) The country restrictions, which you can go  here  to find out more 3) The carrier you chose, which can be found right below this...

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By James Blackwood

updated 7 months ago

What is an MSDS/SDS form and how can I get one?

The Material Safety Data Sheet (MSDS) or Safety Data Sheet (SDS) is a document that contains information on products with potentially hazardous contents. Many products, especially electronics, contain compounds that pose health, fire, reactivity,...

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By James Blackwood

updated 7 months ago

Can Forward.me ships packages when I am traveling?

Yes, we can ship packages wherever you are! Simply add a destination address at your address book and create a shipment selecting the preferred address. 

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By Jenna Williams

updated 27 days ago

Can I ship to APO, FPO or P.O. Box address?

Unfortunately, we cannot ship to APO, FPO addresses, or PO Box addresses. We do not ship to P.O. boxes within the United States.

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By Jenna Williams

updated 27 days ago

Returns

How do I return item/s back to the store?

Make sure you know the store’s return policy. Some stores will pay for the return shipping charge. Others will require you to pay for the shipping. Visit the store website or contact them to see their "returning a package" instructions. Please...

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By James Blackwood

updated 7 months ago