Services (Personal Shopper, Consolidation, Packing Preferences)

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Personal Shopper

What is Personal Shopper Service?

If you have trouble ordering online, we can help. You will make the payment to Forward.me. we will purchase the items for you. Sales tax and shipping fee will be determined by the retailer. Pricing for this service is listed below: Processing fee:...

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By Jenna Williams

updated 29 days ago

What is the process for placing a Personal Shopper order?

We check the availability and complete the shopping order for you! Once we receive your request, our Personal Shopper will check the availability of the items and purchase them for you. If there is any price discrepancy, we notify you. If the...

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By Jenna Williams

updated 29 days ago

Is it possible to order from multiple retailers on one Personal Shopper request?

Yes, you can order from multiple vendors in one Personal Shopper order. You will receive an email confirmation once the Personal Shopper order is placed successfully.

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By Jenna Williams

updated 29 days ago

What happens with the purchase if the items are out of stock?

In the event that one or more items in your order are unavailable, we will purchase what is available. 50% of your order must be available, otherwise, your assisted purchase application will be discarded and we will inform you.

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By Jenna Williams

updated 29 days ago

How to create a new Personal Shopper request?

Just tell us what you want to buy, add items and create a “Personal Shopper” order At your Forward.me dashboard click on the “Personal Shopper” icon then create a new shopping request. You can add as many items as you wish.  Just simply tell us...

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By Jenna Williams

updated 29 days ago

Can I return an item from a Personal Shopper request?

Yes, we can return items from a Personal Shopper order. If you wish to have your items returned, please contact us specifying what items need to be returned and why. Please be sure to check the seller's return policy prior to asking us to initiate...

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By Jenna Williams

updated 29 days ago

How to verify your account for Personal Shopper?

To avoid any fraudulent activity we need to verify the payment method that you are using for the Personal Shopper service in order to verify that it belongs to you.  Please be ready to provide the below documents in order to verify your account:...

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By Jenna Williams

updated 11 days ago

Packing Preferences

Can I request repacking?

Yes, you can request a repacking. If the original box is too big for items, our packing specialist can repack your package to minimize the cost. There is no fee for repacking. We want to make sure that you are happy with your package and shipment. 

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By Jenna Williams

updated 29 days ago

How photo request works?

We’ll take 1-3 exterior photos of every package received for free - we want you to be able to see exactly what was delivered.  You may also request additional photos, for $3 per photo for Free membership and $2 per photo for Premium and VIP...

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By Jenna Williams

updated 17 days ago

What are packing preferences?

You can request additional preferences for your package/s. While you create a shipping order, you may request additional actions on your package. Here are some examples of requests. Special requests that take up to 15 minutes are the standard for...

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By Jenna Williams

updated 29 days ago

Consolidation

How does consolidation (combine) of packages work?

We combine individual packages and pack them all into a single box. Requests for consolidation will take approximately one to two business days to process. This process will save you money since shipping separate boxes can be costly. 

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By Jenna Williams

updated 29 days ago

How do I request a consolidation (combine) request?

Once you receive all of your packages that you would like to consolidate into one, please contact us via chat or email option so we can assist you.  Forward.me packing experts will combine multiple packages into one for the maximum shipping cost...

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By Jenna Williams

updated 29 days ago