To file a claim, there is one major keypoint to check. Declared value of the package. If the package value is higher than $100, you'd have to be purchase Shipping Insurance for your shipment. Lets say, you have purchased your Shipping Insurance, or your declared package value is lower than $100;
- Check what proof you need.
- Gather the proof requested such as photos, police report, cam records etc.
- Send all the proof to insurance@forwardme.com with Shipping Order details.
That is all! Our team will get back to you ASAP for your claim case, and update you regarding it within the first business day.